FAQ

Frequently Asked Questions

1. What makes Vivanelle different from other brands?

Vivanelle is inspired by the idea that everyday essentials should feel both beautiful and purposeful. Our collections are created with a focus on simplicity, comfort, and quality, offering products that are designed to be used and enjoyed for years, not just for a season.

2. How do I choose the right size for clothing?

Each product page includes a size guide with measurements to help you choose the best fit. If you prefer a looser, more relaxed fit, we suggest sizing up. For a closer fit, you may prefer your usual size or sizing down if you are between sizes.

3. How do I choose the right shade for cosmetics or skincare products?

We provide shade descriptions and undertone information whenever possible to help you find the closest match for your skin tone. If you are unsure, a neutral or versatile shade is often a great place to start.

4. Are your skincare and body care products suitable for all skin types?

Our products are made with carefully selected ingredients chosen to be gentle and suitable for many skin types. Because every person’s skin is unique, we recommend doing a patch test before using any new product, especially if you have sensitive skin.

5. Where are Vivanelle products made?

Vivanelle products are thoughtfully designed and produced with trusted manufacturing partners who meet our standards for quality, responsible sourcing, and ethical production practices.

6. How should I care for my clothing?

To keep your clothing looking its best, we recommend washing in cold water on a gentle cycle and allowing items to air dry whenever possible. Always check the care label included with your garment for specific instructions.

7. How should I store and use skincare and body care products?

Store your products in a cool, dry place away from direct sunlight and excessive heat. Keep containers tightly closed after each use and follow the usage instructions provided with the product for the best results.

8. Do you offer returns or exchanges?

Yes. We want you to feel confident about every purchase. Returns and exchanges are accepted within 30 days of delivery as long as items are unused, unopened, and in their original condition.

For hygiene and safety reasons, some skincare and body care products may not be eligible for return unless they arrive damaged or defective.

9. Do you test on animals?

Vivanelle does not support animal testing. We work with partners who share our commitment to cruelty-free and responsible production practices whenever possible.

10. Can I use Vivanelle products every day?

Yes. Our products are created with everyday use in mind, from comfortable lifestyle pieces to skincare and body care designed to fit easily into your daily routine. The goal is to make self-care feel simple, enjoyable, and effortless every day.