Terms of service

Vivanelle Terms & Conditions

Welcome to Vivanelle. By accessing our website or placing an order with us, you agree to the following Terms & Conditions. Please read them carefully before using our website or services.

We may update these Terms from time to time to reflect changes in our services, policies, or legal requirements. Continued use of our website after any updates have been posted means you accept the revised Terms.

  1. Use of the Website

By using this website, you confirm that you are of legal age in your country of residence or that you have permission from a parent or legal guardian to use our services.

You agree not to:

  • Use the website for unlawful, fraudulent, or prohibited purposes

  • Interfere with the operation, security, or performance of the website

  • Attempt to gain unauthorized access to our systems, accounts, or services

We reserve the right to restrict or refuse access to our website or services if we believe these Terms have been violated.

  1. Products & Pricing

We make every effort to ensure that product descriptions, images, and pricing are accurate. However, slight variations in color, texture, or appearance may occur due to screen settings, lighting conditions, or manufacturing differences.

Please note:

  • Prices may not include applicable taxes, customs duties, or import fees

  • International customers are responsible for any additional customs or import charges

  • Product availability, descriptions, and pricing may change without prior notice

We reserve the right to discontinue products or limit purchase quantities at any time.

  1. Orders

Orders are considered confirmed only after payment has been successfully authorized and processed.

We reserve the right to refuse, limit, or cancel any order if we identify:

  • Fraudulent or unauthorized activity

  • Payment verification problems

  • Suspicious, abusive, or unusual ordering behavior

If an order is cancelled after payment has been processed, any eligible refund will be issued to the original payment method.

  1. Returns & Refunds

Customers may request a return within 14 days of receiving their order, subject to our Return & Withdrawal Policy.

To be eligible for a return:

  • Items must be unused, unopened, and in their original packaging

  • Return requests must be submitted within the required timeframe

  • Approved returns should be sent back promptly after authorization

Additional conditions:

  • Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect

  • Refunds are processed within 14 days after returned items have been received, inspected, and approved, or after valid proof of return has been provided where applicable

  1. Non-Returnable Items

For hygiene, safety, and product integrity reasons, certain items cannot be returned, including:

  • Opened or used skincare, body care, or cosmetic products

  • Personalized or custom-made items

  • Perishable goods or hygiene-sensitive products that have been opened or unsealed

These items may only be returned if they arrive damaged, defective, or incorrect.

  1. Delivery

We aim to deliver orders within 30 days unless a different timeframe is stated during checkout or delays occur that are outside our reasonable control.

If your order is significantly delayed, you may be entitled to request cancellation or receive a refund where required by applicable consumer protection laws.

Delivery times are estimates and may vary depending on the destination, customs procedures, and courier services.

  1. Product Issues

If you receive an item that is damaged, defective, or incorrect, please contact us within 14 days of delivery.

To help us resolve the issue, we may ask for photographs, order details, or other supporting information. In some cases, the item may need to be returned in its original condition for inspection.

  1. Payments

All payments are processed securely through authorized payment providers and checkout systems.

If you notice an unauthorized or incorrect charge, please contact us as soon as possible so we can investigate the issue and assist you promptly.

  1. Limitation of Liability

To the fullest extent permitted by applicable law, Vivanelle will not be liable for:

  • Indirect, incidental, or consequential damages

  • Delays or interruptions caused by events beyond our reasonable control

  • Problems resulting from improper use, storage, or handling of products

Our products are intended for personal use only, and individual results may vary depending on usage and personal circumstances.

  1. Privacy

Your personal information is collected, used, and protected in accordance with our Privacy Policy, which explains how we handle and safeguard your data.

  1. Governing Law

These Terms & Conditions are governed by applicable international e-commerce regulations and the laws of the Netherlands.

  1. Contact Information

If you have any questions about these Terms, need product support, or require assistance with an order, please contact us at:

info@vivanelle.com