Shipping policy

Vivanelle Delivery Policy

General Information

At Vivanelle, we want your order to arrive safely, efficiently, and in excellent condition. This Delivery Policy explains how we process, ship, and deliver orders to help ensure a smooth shopping experience.

Delivery Methods & Fees

We offer a range of shipping options based on your location, order size, and courier availability.

Please note:

  • Shipping costs are calculated during checkout

  • Free standard shipping may be offered on qualifying orders, as shown at checkout

  • Delivery options, shipping fees, and estimated transit times may vary depending on the destination

All available shipping methods will be displayed before you complete your purchase.

Processing & Delivery Times

Orders are usually processed and prepared for shipment within 3 to 6 business days after payment has been confirmed.

Delivery times vary depending on the shipping destination and the delivery method selected at checkout.

Please keep in mind:

  • Delivery estimates are not guaranteed

  • Delays may occur because of customs processing, courier disruptions, weather conditions, or other circumstances beyond our control

  • Orders are processed on business days only, excluding weekends and public holidays

You will receive a shipping confirmation email once your order has been dispatched.

International Shipping

Vivanelle ships to selected international destinations.

For international orders, please note:

  • Customs duties, import taxes, and other local fees may apply depending on your country’s regulations

  • These charges are the responsibility of the customer

  • We recommend checking your country’s import requirements before placing an order

To help avoid delays, please ensure that all shipping information entered during checkout is accurate and complete.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information.

You can use the tracking number provided to check the status of your shipment through the courier’s tracking system.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incomplete, or incorrect, please contact us within 2 days of delivery.

To help us resolve the issue as quickly as possible, please include:

  • Your order number

  • Clear photographs of the item and packaging, if applicable

Our support team will review your request and work to provide an appropriate resolution as quickly as possible.

Returns & Exchanges

For more information about returns, refunds, and exchanges, please refer to our Return & Withdrawal Policy.

Policy Updates

Vivanelle may update or modify this Delivery Policy from time to time. The most recent version will always be available on our website.

Contact Us

If you have any questions about shipping, delivery, or your order, please contact us at:

info@vivanelle.com